Support Solutions

Innovative Architects is dedicated to supporting your business during and after your solution has been developed and deployed. Our extensive knowledge over a wide variety of technology areas is sure to help guide your business and ensure the best level of support for both you and your end users.

Support Solutions Offerings

Our support solutions offer a full suite of services to help you better manage, monitor and analyze your support needs. We offer the following Support Solutions in an on-going basis so that you know your needs are taken care of:

· Tier 2 Technical Operations Support

- Subject Matter Collaboration

- Break-Fix

· 1-800 Line Management and Support

- U.S. Based / Atlanta-metro area

- Business Days from 8 a.m. to 5 p.m.

- Trouble Ticketing and Reporting

· Routine Status Reporting

· Flexible Service Levels